Terms of service

Last updated: 1 August 2026

These Terms of Service govern access to and use of baluchie.com and its related digital services. Please read them carefully before using the website.

1. About These Terms

This website is presented under the Baluchie Milano name.

Information identifying the website operator—including its legal name, registered address and company information—is provided in the Legal Notice.

Our online boutique is hosted by Shopify, which supplies the technical ecommerce platform. Shopify is not the contracting seller of Baluchie Milano products.

These Terms govern use of the website. Purchases are governed separately by our Terms & Conditions of Sale and any policies referenced during checkout.

2. Acceptance

By accessing or using the website, you agree to comply with these Terms.

If you do not agree with them, you should discontinue use of the website. Nothing in these Terms restricts rights that cannot lawfully be excluded or limited.

3. Eligibility and Customer Accounts

You may browse the website without creating an account.

Certain services or purchases may require you to be of legal age or to have permission from a parent or legal guardian.

When creating an account, you agree to provide accurate information and keep your login credentials confidential. You are responsible for activity conducted through your account unless it results from circumstances outside your reasonable control.

Notify Client Services promptly if you believe that an account has been accessed without authorisation.

4. Permitted Use

The website and its content are provided for personal, informational and legitimate shopping purposes.

You may view, temporarily store and print reasonable portions of the website for personal, non-commercial use.

No other right or licence is granted except where expressly stated.

5. Prohibited Conduct

You must not use the website to:

• Violate applicable law or the rights of another person;

• Commit or facilitate fraud;

• Introduce malware, harmful code or disruptive technology;

• Attempt to gain unauthorised access to the website, its systems or related accounts;

• Interfere with website security, performance or availability;

• Collect personal information without lawful authority;

• Misrepresent your identity or relationship with Baluchie Milano;

• Copy, reproduce or commercially exploit protected content without permission;

• Use automated systems to scrape, extract or monitor website content in a manner that creates an unreasonable burden or infringes our rights; or

• Use Baluchie Milano trademarks, products or content in connection with counterfeit, deceptive or unauthorised commercial activity.

We may take proportionate action to protect the website, our clients and our legal rights.

6. Website Information

We take reasonable care to keep website information accurate and current.

Occasionally, content may contain typographical errors, incomplete information or technical inaccuracies. We may correct or update that information when identified.

Editorial material, collection imagery and other creative content may be presented for artistic or informational purposes. Product specifications, availability and prices are confirmed on the relevant product page and during checkout.

7. Website Availability

We aim to provide a secure and reliable digital experience, but uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable due to maintenance, security work, technical failure, service-provider disruption or circumstances outside our reasonable control.

We may modify or discontinue a website feature where reasonably necessary. This does not affect existing orders or mandatory consumer rights.

8. Products and Online Purchases

The display of a product does not guarantee availability or constitute acceptance of an order.

Product purchases, payments, delivery, returns, refunds and statutory consumer rights are governed by the Terms & Conditions of Sale and the policies presented during checkout.

If these Terms conflict with the Terms & Conditions of Sale regarding a purchase, the Terms & Conditions of Sale will apply to that purchase.

9. Intellectual Property

The website and its contents—including trademarks, names, logos, product designs, photographs, films, text, graphics, layouts, audio and software—are owned by or licensed to Baluchie Milano and are protected by applicable intellectual-property laws.

Baluchie Milano and its associated marks may not be used without prior written permission.

You must not reproduce, modify, distribute, publish, sell, license or commercially exploit protected website content unless expressly authorised.

10. Communications and Submissions

If you send an enquiry, review, photograph, idea or other material through the website, you confirm that you have the right to submit it and that it does not infringe another person’s rights.

You retain ownership of your original material.

You grant us the limited rights reasonably necessary to receive, review, respond to and, where you have requested or authorised it, display or use the submission for its intended purpose.

Do not submit confidential creative concepts, designs or business proposals unless we have expressly agreed in writing to receive them confidentially.

11. Third-Party Services and Links

The website may include links to or functions supplied by independent third parties, including payment providers, delivery partners, social-media platforms and other digital services.

A link does not necessarily mean that Baluchie Milano endorses or controls the third-party service.

Third-party services may be governed by their own terms and privacy notices. We are not responsible for independent content or conduct outside our reasonable control, except where applicable law provides otherwise.

12. Privacy and Cookies

Personal information is handled in accordance with our Privacy Policy.

Our use of cookies and similar technologies is explained in the Cookie Policy. Where required, optional cookies are controlled through the website’s consent and preference tools.

13. Website Security

You must not attempt to bypass or test website security without prior written authorisation.

Although we use reasonable safeguards, no internet transmission or digital system can be guaranteed to be completely secure. You are responsible for using appropriate security measures on your device and account.

14. Restriction or Suspension of Access

We may restrict or suspend access where reasonably necessary to:

• Protect website security;

• Prevent fraud or unlawful activity;

• Respond to a material breach of these Terms;

• Protect another person’s rights; or

• Comply with a legal obligation.

Where appropriate and reasonably possible, the restriction will be proportionate to the issue identified.

15. Responsibility and Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud, wilful misconduct, death or personal injury caused by negligence, or mandatory consumer protections.

To the extent permitted by law, we are responsible for losses that are a reasonably foreseeable result of our breach of these Terms.

The website is intended principally for consumers and personal use. We are not responsible for business losses arising from unauthorised commercial reliance on website content.

16. Governing Law and Disputes

These Terms are governed by the law applicable to the website operator identified in the Legal Notice.

If you are a consumer, this does not deprive you of mandatory protections available under the law of your country of habitual residence.

Any court or dispute-resolution rights available to consumers under applicable law remain unaffected.

Before beginning formal proceedings, we invite you to contact Client Services so that we may attempt to resolve the matter directly.

17. Changes to These Terms

We may update these Terms to reflect changes in the website, our services or applicable law.

The updated version will be published with a revised date. Changes will not retrospectively alter the terms governing an order already accepted.

18. General Provisions

If one provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply.

A delay in enforcing a right does not mean that the right has been waived.

These Terms, together with the policies expressly referenced, constitute the agreement governing use of the website.

19. Contact

Questions about these Terms may be directed to:

Baluchie Milano Client Services
Email: info@baluchie.com
Company and postal information: See the Legal Notice