Return & Refund Policy

Last updated: 1 August 2026

Each Baluchie Milano order is prepared and presented with care. We ask that any return be handled with the same consideration.

This policy applies to purchases made through baluchie.com. Nothing in this policy limits any consumer right that cannot lawfully be excluded.

1. Return Period

You may request a return within 14 calendar days of receiving your order.

After notifying us, the eligible item must be dispatched within the following 14 calendar days.

2. Requesting a Return

Before sending an item, contact info@baluchie.com and provide:

• Your order number

• The item you wish to return

• Your name and contact information

• Photographs if the item arrived damaged, defective or incorrect

Alternatively, you may exercise an applicable right of withdrawal or submit a return or cancellation request electronically through Return or cancel an order. Sign in using the email address associated with the order, select the relevant order and follow the available instructions. A confirmation will be sent after the request is submitted.

If checkout was completed using a telephone number only, use the return or cancellation link provided in the SMS order confirmation. You may also contact Client Services at info@baluchie.com.

We will provide the appropriate return instructions and destination. Please do not send merchandise to a business or administrative address unless instructed to do so.

A withdrawal request may also be made using the following statement:

“I hereby give notice that I withdraw from my contract for the purchase of [item], order number [number], received on [date].”

Include your name, address and the date of your request.

3. Condition of Returned Pieces

A piece may be examined only as reasonably necessary to establish its nature, characteristics and fit—as it would be handled in a physical boutique.

We ask that returned pieces be:

• Unworn, unused, unwashed and unaltered

• Free from fragrance, marks, damage or signs of wear

• Returned with original tags, security devices, accessories and protective materials

• Placed in the original packaging where reasonably possible

The absence of original packaging does not, by itself, remove a statutory return right. However, we may reduce a refund where handling beyond reasonable inspection has diminished the value of the piece.

4. Return Costs

For a return based on preference, fit or change of mind, the client is responsible for the direct cost of return delivery unless:

• Complimentary returns were expressly offered with the order;

• The item is damaged, defective or incorrect; or

• Applicable law requires otherwise.

We recommend using a tracked and adequately insured delivery service and retaining proof of dispatch.

Baluchie Milano does not charge undisclosed restocking or administrative fees.

5. Items That Cannot Be Returned

Returns may not be available for:

• Pieces made to the client’s specifications or clearly personalized;

• Sealed goods that cannot be returned for health or hygiene reasons once their seal has been removed; and

• Other items excluded from withdrawal under applicable law.

Reduced-price and promotional pieces remain eligible for return unless a lawful exception applies.

6. Refunds

Once a return has been received, it will be inspected with care. We will confirm whether the return has been accepted and issue the refund to the original payment method.

Where a statutory right of withdrawal applies, the refund will be made within 14 days of receiving your withdrawal notice. We may withhold the refund until the returned merchandise is received or you provide evidence that it has been dispatched.

Where required by law, the refund will include the cost of the least expensive standard delivery method originally offered. Any additional amount paid for express, premium or specially requested delivery is not refundable unless required by law.

The time required for the refund to appear depends on your bank or payment provider.

7. Damaged, Defective or Incorrect Items

Please examine your order upon delivery.

If a piece arrives damaged, defective or different from the item ordered, contact info@baluchie.com promptly with your order number and photographs.

Where the claim is confirmed, Baluchie Milano will cover the reasonable return cost and provide the remedy required by applicable law, which may include repair, replacement, a price reduction or refund.

These rights are separate from the 14-day return period and include any applicable statutory guarantee for non-conforming goods.

8. Exchanges

We do not currently process direct exchanges for size, colour or style.

To obtain another piece, return the eligible item in accordance with this policy and place a new order. Availability cannot be reserved while a return is in transit.

This section does not limit any mandatory right to replacement for a defective or non-conforming item.

9. International Returns

Clients returning merchandise internationally are responsible for following the return and customs instructions provided by our Client Services team.

Import duties or taxes collected directly by a customs authority or carrier may require a separate refund request to that authority. This does not affect any amount Baluchie Milano is legally required to refund.

10. Statutory Rights

This policy complements—and does not replace—rights granted under applicable consumer-protection law.

If the law of your country provides more favourable mandatory rights, those rights will apply.

11. Contact

For return assistance:

Baluchie Milano
Email: info@baluchie.com
Website: baluchie.com