Shipping & Delivery

Last updated: 1 August 2026

Baluchie Milano arranges every delivery with care, from order preparation through final receipt. This policy explains how purchases made through baluchie.com are prepared, dispatched and delivered.

Nothing in this policy limits any mandatory consumer right provided by applicable law.

1. Order Preparation

Orders are prepared after payment and any required security verification have been completed.

The expected preparation or dispatch period will be displayed on the relevant product page, at checkout or in the order confirmation. Preparation times may differ for pre-order, personalized or specially produced pieces.

Business days exclude Saturdays, Sundays and public holidays observed by the relevant fulfilment location or carrier.

2. Delivery Destinations

Baluchie Milano offers international delivery to the destinations currently available at checkout.

Delivery availability may change because of carrier limitations, customs requirements, trade restrictions, sanctions or circumstances beyond our reasonable control.

Some carriers may be unable to deliver to post-office boxes, parcel-forwarding services or military addresses. Availability will be confirmed during checkout.

3. Complimentary Delivery

Standard delivery is complimentary for orders to destinations where this service is displayed at checkout.

Express, priority or specialist delivery services may be offered for an additional charge. Any charge will be clearly displayed before the order is placed and will never be added without the client’s consent.

4. Estimated Delivery

The estimated delivery window will be shown at checkout or communicated in the order confirmation.

Delivery estimates begin after dispatch and are provided for guidance. Customs processing, local authorities, severe weather, carrier disruption and other circumstances outside our control may affect the final delivery date.

Where no different delivery period has been agreed, Baluchie Milano will fulfil the order within the timeframe required by applicable law.

5. Dispatch Confirmation and Tracking

Once an order has been dispatched, the client will receive a confirmation containing the available tracking information.

Tracking may require time to become active after the carrier collects the shipment.

A signature may be required at delivery, particularly for higher-value orders. The carrier may also request identification or another reasonable form of delivery verification.

6. Duties and Taxes

The checkout will indicate whether applicable duties and taxes are included in the amount charged by Baluchie Milano.

Where duties and taxes are collected at checkout, no additional payment should ordinarily be required for the charges identified there.

Where they are not collected, the recipient may be responsible for import duties, taxes, brokerage fees or other charges imposed by the destination country or carrier. These charges are determined by third parties and are not controlled by Baluchie Milano.

Clients should review the information displayed at checkout before completing an international order.

7. Delivery Address

Clients are responsible for providing a complete and accurate delivery address.

If an address requires correction, contact info@baluchie.com immediately. We will attempt to assist before dispatch, but an address cannot always be changed after a shipment has entered the carrier’s network.

Additional delivery costs resulting from an incorrect or incomplete address may be charged where lawful and disclosed before redelivery.

8. Delayed Orders

If we become aware that an order cannot be dispatched within the period originally communicated, we will provide:

• Notice of the delay;

• A revised dispatch estimate, where available; and

• The option to continue with the order or cancel it for a refund where required by law.

Where Baluchie Milano cannot fulfil an order, the affected item will be cancelled and all amounts paid for it will be refunded to the original payment method.

9. Split Deliveries

An order containing several pieces may be delivered in separate shipments.

When this occurs, the client will receive tracking information for each shipment. No additional standard-delivery charge will be imposed because Baluchie Milano divided an order into multiple deliveries.

10. Pre-Order and Specially Produced Pieces

A pre-order, personalized or specially produced piece may have a longer preparation period.

The anticipated timeframe will be stated on the product page or communicated before the order is accepted. If a material delay occurs, we will contact the client and provide the options required by applicable law.

11. Lost Deliveries

If tracking indicates that a shipment has been delivered but it cannot be located, please:

1. Check with members of the household, reception or building personnel;

2. Review any location or delivery photograph supplied by the carrier; and

3. Contact info@baluchie.com promptly.

We will open an enquiry with the carrier and provide further instructions. Baluchie Milano remains responsible for delivery until the client—or a person designated by the client—takes physical possession where required by applicable law.

12. Damaged Deliveries

If a package or piece arrives damaged, contact info@baluchie.com as soon as reasonably possible and provide:

• The order number;

• Photographs of the outer packaging;

• Photographs of the shipping label; and

• Photographs showing the condition of the piece.

Please retain all packaging until our Client Services team confirms whether it is required for the carrier investigation.

Reporting damage promptly helps us resolve the matter but does not remove any mandatory legal guarantee or consumer right.

13. Refused and Unclaimed Deliveries

If a delivery is refused or remains unclaimed, it may be returned to Baluchie Milano.

Once received and inspected, the order will be handled under the Return & Refund Policy. Reasonable costs arising from an unjustified refusal, incorrect address or failure to collect may be deducted only where permitted by law.

Refusing delivery does not automatically constitute a valid notice of withdrawal. Clients wishing to cancel should also contact info@baluchie.com.

14. Risk of Loss

Where mandatory consumer law applies, the risk of loss or damage remains with Baluchie Milano until the order is physically received by the client or a third party designated by the client.

Different rules may apply when the client independently appoints a carrier that was not offered by Baluchie Milano.

15. Contact

For delivery assistance:

Baluchie Milano
Email: info@baluchie.com
Website: baluchie.com