Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.

To initiate a return, contact us with the following:

• Full name
• Email address
• Order number
• Item(s) to be returned
• Reason for return (for internal documentation only)

Returned items must meet the following conditions:

• Unworn and in perfect condition
• Complete (including original packaging, boxes, accessories, and labels)
• Accompanied by the original packing slip
• Returned within 20 days of delivery

We recommend you take all necessary precautions when preparing your return. Any product that is damaged, used, incomplete, or soiled will not be accepted. Baluchie Milano reserves the right to refuse a return that does not meet these standards. In such cases, the original item will be returned to you.

If you are located outside of Italy, please contact us before initiating the return process.

📩 info@baluchie.com

Shipping Policy

Effective Date: April 24, 2024

At Baluchie Milano, we believe that the delivery of luxury should be as seamless and refined as the garments themselves. This Shipping Policy outlines the details of our global fulfillment practices, ensuring that each order is treated with care, precision, and transparency.

1. General Fulfillment Guidelines

All orders placed through baluchie.com are subject to product availability. Should an item from your order become temporarily unavailable, our client services team will notify you promptly and fulfill the remainder of your order without delay.

Each item is carefully prepared, packaged, and shipped from our fulfillment center with the same attention to detail that defines every Baluchie Milano piece.

2. Global Delivery Scope

Baluchie Milano proudly offers worldwide shipping with no regional restrictions, provided that the delivery destination complies with international shipping regulations and local import laws.

We currently do not ship to P.O. boxes or military addresses.

3. Estimated Delivery Timelines

Estimated delivery times are communicated once your order has been confirmed and dispatched. These timelines begin from the shipment date, not the date of order placement.

Destination Estimated Delivery: Domestic (U.S./EU) 2–3 business days International 7–14 business days

Note: Delivery estimates are not guarantees and may be subject to delays caused by customs procedures, regional disruptions, carrier logistics, or global events beyond our control.

4. Complimentary Shipping

Baluchie Milano is pleased to offer complimentary global shipping on all orders, with no minimum purchase required. We believe in elevating the client experience without hidden fees or additional handling costs.

5. Order Tracking

Upon shipment, you will receive an email confirmation containing your tracking number and courier details. This allows you to follow your delivery’s journey in real time via the courier’s platform.

6. Delivery Support

Should you have any inquiries regarding your shipment or its status, our Client Services team is available to assist:

• Email: info@baluchie.com
• Contact Page: https://baluchie.com/pages/contact-us

We are committed to ensuring that your Baluchie Milano experience is exceptional—from first click to final delivery.

7. Policy Revisions

This Shipping Policy may be updated periodically to reflect changes in our operations or to comply with evolving legal and regulatory frameworks. We encourage you to consult this page regularly for the most current information.

Baluchie Milano thanks you for your trust. Each delivery we send is more than a package it is a reflection of our dedication to craftsmanship, elegance, and the timeless values that define our house.