General Terms And Condition Of Sale
GENERAL TERMS AND CONDITIONS OF SALE
Baluchie Milano – version dated April 24, 2024
Please carefully read these General Terms and Conditions of Sale, the General Terms and Conditions of Use, and the “Privacy and Cookies Policy” of the baluchie.com website. You can also print the full text of these General Terms and Conditions of Sale through the print function of your browser.
Use of the remote sales process described in these General Terms and Conditions of Sale is restricted to consumers only, (i) as defined by law and case law, and (ii) acting exclusively on their own behalf.
1. Identification of the Seller
These General Terms and Conditions of Sale are those of Baluchie Milano, an Italian limited liability company (LLC) with a registered office at [Address]. Registered with the Italian Trade and Companies Register under the number [Company Registration Number]. Its VAT number is [VAT Number].
- Email: info@baluchie.com
- Telephone: [Company Phone Number]
2. Scope and Acceptance of the General Terms and Conditions of Sale
These Terms of Sale apply to all sales of Baluchie Milano products to customers concluded remotely via:
- The baluchie.com website for delivery in Italy, the European Union, and internationally (excluding specific countries under restrictions such as Russia, Syria, North Korea, and Iran).
- Through our customer service department, contactable by phone or email.
The confirmation of your order constitutes acceptance without reservation of these Terms of Sale.
3. Product Information and Availability
Information on all Baluchie Milano products available for sale is provided on the website. Product visuals may vary based on the quality of your device’s display. Baluchie Milano is not responsible for such discrepancies.
Product Availability:
Products and prices are valid as long as they are visible on the website, subject to stock availability. Should a product become unavailable after your order has been placed, you will be informed as soon as possible and a refund will be issued accordingly.
4. Ordering Methods
Website Orders:
Orders are placed directly through the baluchie.com website. You may add products to your cart, modify your selection, and complete your purchase after providing the necessary billing and shipping information.
Customer Account:
You may create a personal account to track your orders and manage your delivery preferences. Baluchie Milano will not be liable for unauthorized use of your account, and we encourage you to keep your login credentials confidential.
5. Prices and Accepted Payment Methods
All prices listed on the website are in Euros (€) and include VAT. Shipping costs, if applicable, will be added during checkout, unless otherwise stated. Baluchie Milano offers free shipping worldwide.
Accepted Payment Methods:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- PayPal
- Apple Pay
- Google Pay
Payment must be fully processed before orders are shipped. If payment cannot be authorized, the order will be canceled.
6. Delivery Terms
Baluchie Milano provides free worldwide shipping on all orders.
Orders will be shipped to the delivery address you provide during checkout. Available shipping methods and estimated delivery times will be presented before you confirm your order. Once your order is dispatched, you will receive a confirmation email with a tracking number to monitor your shipment.
7. Right of Withdrawal and Returns
You have the right to withdraw from your purchase within 14 days of receiving the products, without needing to justify your decision.
How to Exercise Your Right of Withdrawal:
- Products must be returned in their original condition, unused, and in their original packaging.
- Contact customer service to arrange the return or use the return portal available on the website.
- Refunds will be processed within 14 days of receiving the returned products.
Exceptions: Personalized or intimate products such as swimwear and undergarments are not eligible for return once unsealed for hygiene reasons.
8. Legal Guarantees
All Baluchie Milano products are covered by the legal guarantee of conformity as per the Italian Consumer Code. Products that are defective or non-conforming to the order are eligible for repair, replacement, or refund.
9. Data Privacy
We take your privacy seriously. Personal data collected during the ordering process is handled in accordance with our Privacy and Cookies Policy, which is available on the baluchie.com website. Your personal data is used solely for fulfilling your order, customer service, and, where consent is provided, for marketing purposes.
10. Changes to the Terms of Sale
Baluchie Milano reserves the right to update these Terms of Sale at any time. Any changes will be effective once published on the website. Orders will be governed by the Terms of Sale in effect at the time they were placed.
11. Governing Law and Disputes
These Terms of Sale are governed by Italian law. In case of any disputes, you may submit your case to either the courts of Italy or the courts of your country of residence.
12. Reservation of Ownership
Products remain the property of Baluchie Milano until full payment is received. Once the products are delivered, the risks (including loss or damage) pass to the customer.
13. Shipping and Delivery
Baluchie Milano provides free shipping on all orders worldwide. Orders are dispatched within 2-5 business days, depending on the delivery address. Baluchie Milano is not responsible for any delays caused by the courier or customs processes.
14. Exchange Policy
Customers may exchange products within 30 days of receiving them, provided they are in their original condition. Contact customer service to initiate the exchange process.
15. Force Majeure
Baluchie Milano will not be held responsible for delays or failures in the performance of obligations due to unforeseen circumstances, including but not limited to natural disasters, strikes, pandemics, or government restrictions.
16. Liability
Baluchie Milano will not be held liable for damages that result from improper use of the products or any unauthorized modifications to them.
17. Language of the Contract
For the convenience of customers, these General Terms and Conditions of Sale are available in multiple languages. In the case of discrepancies, the Italian version will prevail.
18. Customer Service and Claims
For any inquiries, complaints, or questions regarding your order, please contact our customer service department at:
- Email: info@baluchie.com
- Telephone: [Company Phone Number]
19. Mediation and Dispute Resolution
If a dispute arises, we encourage you to seek an amicable solution with Baluchie Milano before pursuing any legal action. Should an amicable resolution not be possible, you may refer the matter to the relevant consumer protection authorities or an alternative dispute resolution body.
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